FAQ’s

 

Shipping

♥ How long does it take for my order to ship? 

Ready made item orders are processed and shipped within 2 to 3 business days unless otherwise noted in the item listing. Made to order items such as personalized drink stirrers and gift tags will ship within 5-7 business days after proof approval. All shipments are sent through USPS first class and priority mail on Tuesdays & Fridays. SWL does not ship on weekends or holidays.

Payments

What payment methods do you accept?

We accept Visa, MasterCard, American Express and PayPal.

 

Do I need a PayPal account to pay with PayPal?

No, you do not need to have a PayPal account to check out with PayPal. Just look for a link to pay without logging in.

Tax

Do you charge sales tax?

We are not required to collect sales tax on any orders outside the state of Ohio. Ohio residents will be charged an 8.00% tax.

Return, Refund, & Privacy Policy

What is your return and refund policy?

All personalized orders:  Once you have approved the proof and Something with Love begins production on your order, we do not allow returns or issue any refunds.  If an error has occurred on our end, we will gladly reprint and remake your order. 

For non-personalized orders: Refund will be granted on orders returned within 10 business days.  A credit will be given once Something with Love has received the product.  A refund will be given at that time, but please note that no refund will be given to partially used or incomplete product. 

Please keep in mind that the nature of handmade items are NOT guaranteed to be perfect, that's the beauty of handmade products.  I want all my customers to love their final product, so if you are unhappy for any reason, please email me and I will do my best to make your experience at SWL perfect.

 What is your privacy policy?

The information received by Something with Love will be kept confidential.  Your information will never be given or sold to a third-party.

Wholesale

 Wholesale

If you're interested in carrying SWL paper goods, please contact us via email amber@somethingwithlove.com with "wholesale" in the subject line.